Why is the onboarding form long?
Because we are collecting money, not selling airtime or products The long form:
1. Protects the customer
2. Protects the agent
3. Allows continuity if someone dies
4. Enables bank account creation
5. Qualifies customers for loans & products
6. Prevents fraud and money loss
7. Eventually helps the agent make more money in future This is one-time pain for long-term safe
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Must onboarding be completed in one sitting?
No. Onboarding is designed to be done in stages. • You can start onboarding without all documents • The app saves progress automatically • You can come back later to complete it • Never walk away because documents are missing • However, you must ...
Why can’t agents register customers anywhere they like?
Because Alājo is structured. Each agent owns a designated territory, to: • Allow marketplace products and loans to be traceable • Build community trust • Saturate one area thoroughly • Avoid confusion and duplication • Ensure long-term growth • Allow ...
Are BVN and NIN compulsory?
No. BVN and NIN are NOT compulsory at onboarding. • Any compulsory field has a red asterisk • BVN/NIN are optional and can be completed later • This is intentional because many customers don’t have them yet • Alajo is also modeled to help customers ...