Must onboarding be completed in one sitting?
No.
Onboarding is designed to be done in stages.
• You can start onboarding without all documents
• The app saves progress automatically
• You can come back later to complete it
• Never walk away because documents are missing
• However, you must complete what needs to be done to collect the first day cash.
Start first. Complete later.
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Why is the onboarding form long?
Because we are collecting money, not selling airtime or products The long form: 1. Protects the customer 2. Protects the agent 3. Allows continuity if someone dies 4. Enables bank account creation 5. Qualifies customers for loans & products 6. ...
Are BVN and NIN compulsory?
No. BVN and NIN are NOT compulsory at onboarding. • Any compulsory field has a red asterisk • BVN/NIN are optional and can be completed later • This is intentional because many customers don’t have them yet • Alajo is also modeled to help customers ...
Why can’t agents register customers anywhere they like?
Because Alājo is structured. Each agent owns a designated territory, to: • Allow marketplace products and loans to be traceable • Build community trust • Saturate one area thoroughly • Avoid confusion and duplication • Ensure long-term growth • Allow ...