Why can’t agents register customers anywhere they like?
Because Alājo is structured.
Each agent owns a designated territory, to:
• Allow marketplace products and loans to be traceable • Build community trust
• Saturate one area thoroughly
• Avoid confusion and duplication
• Ensure long-term growth
• Allow FOOs to manage operations efficiently
Related Articles
Are BVN and NIN compulsory?
No. BVN and NIN are NOT compulsory at onboarding. • Any compulsory field has a red asterisk • BVN/NIN are optional and can be completed later • This is intentional because many customers don’t have them yet • Alajo is also modeled to help customers ...
Why do we take pictures of the customer’s location?
Because address alone is not reliable. Pictures help us: • Locate customers physically • Verify existence • Support loan & product delivery • Replace utility bills when unavailable Pictures are compulsory. Addresses are secondary.
Why is the onboarding form long?
Because we are collecting money, not selling airtime or products The long form: 1. Protects the customer 2. Protects the agent 3. Allows continuity if someone dies 4. Enables bank account creation 5. Qualifies customers for loans & products 6. ...